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FAQ

The Ins And Outs of How We Do Business

Billing & Pricing

Account Registration Option

We can offer you an account via our provider "Wix Spaces". This will enable you to view upcoming and previous bookings, payments and invoices. Also allowing you to submit payments at your convenience - securely via Stripe. This can be downloaded on all app stores including Android and Apple, an invitation will be sent to you via email if you consent to register.

Payments Accepted

Card/Payments:
All debit/credit cards are accepted. Securely taken online upon completion of booking - via Stripe.

Invoices

These are sent by e-mail to you 24 hours prior to the agreed visit date and are managed by Stripe. Stripe will forward our invoice to you and prompt an online card payment via their secure online platform. Google Pay and Apple Pay are also available options.
(We are charged for this service, not you)

Weekly/Regular Payments: 

For first booking - the invoice payments procedure will apply (24 hours prior to booking date)
For subsequent regular bookings, we are happy to invoice on day of visit and this can be set up as a recurring payment if requested.

Cancellations:

Cancellations made within 48 hours of visiting date will incur a £30 cancellation fee. This fee is for our staff and their allocated time, as we cannot always replace your booking at short notice. We believe in valuing both our clients and our staff. Our staff are what help us operate provide brilliant services and we endeavour to ensure our staff's livelihood isn't affected whilst working for us. We hope this can be appreciated.

Refunds:

Where payments have been made in full and cancellations are made within  72 hours prior notice or more, we will refund the invoice amount minus our cancellation fee of £50.00. This refund will be processed to the payment card used to make the payment. 
Unfortunately we cannot offer refunds for services that have been provided or where cleaners have been allocated or attended.
In an unlikely event that our cleaners do not attend for a service scheduled due to our own error or fault, we will be happy to provide a refund in full and only then.
Any disputes, concerns or complaints can be raised with our bookings manager via email bookingsmanager@brilliant-cleaner.com.
If it is found that we have provided services below par, we will endeavor to rectify any issues raised where possible by providing another clean if deemed appropriate and within reason. Once a service has been allocated and not cancelled within the required period of 72 hours as mentioned above, no refunds will be given.

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