FAQ's
Everything you need to know about our cleaning services.
At Brilliant Cleaner, we believe clarity builds trust. Below you’ll find answers to the most common questions about our services, bookings, pricing, and standards. If you can’t find what you’re looking for, our team is always happy to help.
Our Cleaning Services
Here you’ll find questions about our cleaning services; just keep scrolling to explore other categories.
What cleaning services do you offer?
We offer a full range of professional cleaning services across London, including:
Regular cleaning
(weekly / fortnightly / biweekly)
Carpet cleaning
Upholstery cleaning
Garden cleaning
Patio cleaning
Each service has its own dedicated page with full details.
Do you bring your own equipment and products?
For deep cleaning, end of tenancy, after builders, Airbnb, and specialist services, our teams bring all professional equipment and products.
For regular cleaning and housekeeping, clients usually provide supplies so we can work with preferred products, but we’re happy to supply them if requested.
Are your cleaners trained and insured?
Yes. All cleaners are:
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Fully vetted
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Professionally trained
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Insured
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Regularly reviewed for quality and reliability
We maintain consistent standards across every service.
Do you clean furnished properties?
Yes. We clean both furnished and unfurnished properties. Our deep cleaning service is particularly suited for furnished homes and premium properties.
Bookings & Scheduling
What cleaning services do you offer?
You can:
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Book instantly online via our booking system
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Request a personalised quote if your needs are more complex
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Once booked, you’ll receive confirmation and reminders before your service.
Can I reschedule my booking?
Yes. You can reschedule free of charge if done within the applicable cancellation window. Please contact us as early as possible so we can adjust our cleaners’ schedules.
Do you offer same-day or next-day cleaning?
Subject to availability, yes. Same-day and urgent bookings are often possible for one-off services.
Pricing & Payments
How is pricing calculated?
Pricing depends on the service type. For example:
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Regular cleaning & housekeeping are based on time, frequency, and number of cleaners
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End of tenancy cleaning is based on property size and layout
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Specialist services (oven, carpet, upholstery, garden) are priced per item or area
All pricing is transparent and explained before booking.
Are there any hidden fees?
No. We believe in honest pricing. Any optional extras are clearly listed and agreed before the service begins.
Do you require a deposit?
Yes. A 25% deposit is required for all first-time clients to secure the booking. This is deducted from the final balance.
Cancellation & Guarantees
What is your cancellation policy for one-off services?
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7 days or more before the service: Free cancellation
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48 hours to 7 days before: Deposit becomes non-refundable
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48–24 hours before: 50% of the booking cost
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Less than 24 hours or no-show: 100% of the booking cost
This reflects the commitment made to our cleaning teams.
Do you have a different policy for regular cleaning and housekeeping?
Yes. Because these services rely on consistent scheduling and dedicated cleaners:
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7 days’ notice is required to cancel or pause a regular or housekeeping booking
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Cancellations within 7 days may be charged at 100% of the scheduled visit
This ensures our cleaners’ time and income are protected.
Do you offer a re-clean guarantee?
Yes. For end of tenancy cleaning services, we offer free re-cleaning within 48 hours if any areas were missed, subject to our terms.
Coverage & Trust
At Brilliant Cleaner, we believe clarity builds trust. Below you’ll find answers to the most common questions about our services, bookings, pricing, and standards. If you can’t find what you’re looking for, our team is always happy to help.
Are your end of tenancy cleans agency approved?
Yes. Our end of tenancy cleaning is designed to meet landlord and letting agent standards and includes:
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All kitchen appliances
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Inside cupboards
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Inside windows
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Limescale removal
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Hygienic deep cleaning of all washable surfaces
What if something gets damaged?
While rare, any issues must be reported immediately. All services are insured, and we handle matters professionally and transparently.
Which areas of London do you cover?
We provide professional cleaning services across East, West, North, South and Central London, covering all London boroughs.
Do I need to be present during the clean?
No. Many clients provide access instructions or greet the cleaner before leaving. We’re happy to work whether you’re home or not.