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التعليمات

خصوصيات وعموم كيفية قيامنا بالأعمال

Which Cleaning Products Should I Use?

How can i book regular cleaning services?

What cleaning products SHOULD I USE? 

For our regular cleaners to provide the best service, we recommend having the following available:

You can purchase any brand and from anywhere of your choice, these are only recommendations based on availability and convenience; as Amazon provides up to 15% regular orders on these types of products. Our way of helping you save money. 

  • Good working vacuum with attachments is great for saving time and quality of cleaning

  • Clean and strong mop is essential for clean hard floors

  • Multiple cloths and sponges are beneficial for hygienic cleaning 

  • Antibacterial cleaners are essential for quality of cleaning.
    Multi purpose cleaners are great for convenience, ensure they are suitable for your furniture and surfaces. Bathroom cleaners are brilliant as they have added extras for that extra hygienic clean. Limescale remover is a must have to maintain and prevent.

Great for wood and marble

multipurpose cleaner

bathroom cleaner

limescale remover

glass cleaner

  • Toilet cleaners make all the difference in the short and long term

  • Don't have time? Grab a bundle deal (doesn't include all essentials)

  • Suggested household essentials and supplies to help maintain between cleans.

  • What other services do you provide?
    Please check out our full list of services as we offer a range of cleaning services from regular cleaning through to moving out cleaning! www.brilliant-cleaner.com/services
  • How soon must I cancel my appoinment?
    You must cancel your appointment within 24 hours of your scheduled appointment date and time.
  • How do I request a quote?
    Please kindly complete our online request form available on our home page.
  • Do you offer housekeeping services?
    Unfortunately, we do not currently offer housekeeping services. However, if you require ironing alongside our regular cleaning service this is usually something we can offer.
  • Do I need to provide any of the cleaning products/materials or equiptment?
    No. We supply all equipment, products and detergents unless you have a specific request to supply your own. If you request to, there will be a small reduction in booking price. Please be aware that we use professional equipment and carefully selected detergents to ensure the best clean possible.
  • Do you wash windows?
    Yes we do. We have eqiupment which our experts are able to clean windows to the height of 4 floors high. We also clean conservatories, glass roofs, skylights and many more hard to reach places. We do regularly clean business shop windows throughout London, making them presentable for when the customers visits.
  • If I do not cancel my appointment within 48 hours will there be a charge?
    Yes, there will be a cancellation fee of £30 which is given to the cleaner(s) booked for their allocated time.
  • Regular Cleaning
    Service details: https://www.brilliant-cleaner.com/service-page/home-cleaning If you are interested in regular cleaning services from Brilliant-Cleaner, please kindly complete this quick and easy request form. Regular Cleaning Request Form: Please click on the first link without brackets https://forms.wix.com/r/7040779164894363706 A member of our bookings team will provide you with a quote and availability for your requirements. Look forward to speaking with you! Kind regards, Brilliant-Cleaner
  • Deep Cleaning
    Service details: https://www.brilliant-cleaner.com/service-page/deep-cleaning If you are interested in deep cleaning services from Brilliant-Cleaner, please kindly complete this quick and easy request form. Deep Cleaning Request Form: Please click on the first link without brackets https://forms.wix.com/f/7040780436791885888 A member of our bookings team will provide you with a quote and availability for your requirements. Look forward to speaking with you! Kind regards, Brilliant-Cleaner
  • End of Tenancy Cleaning (moving out cleaning)
    Service details: https://www.brilliant-cleaner.com/service-page/end-of-tenancy-cleaning If you are interested in deep cleaning services from Brilliant-Cleaner, please kindly complete this quick and easy request form. End of Tenancy Cleaning Request Form: Please click on the first link without brackets https://forms.wix.com/f/7040795819817042217 A member of our bookings team will provide you with a quote and availability for your requirements. Look forward to speaking with you! Kind regards, Brilliant-Cleaner

الفواتير والتسعير

خيار تسجيل الحساب

يمكننا أن نقدم لك حسابًا عبر مزودنا "Wix Spaces". سيمكنك هذا من عرض الحجوزات والمدفوعات والفواتير القادمة والسابقة. يسمح لك أيضًا بتقديم المدفوعات على راحتك - بشكل آمن عبر Stripe. يمكن تنزيل هذا من جميع متاجر التطبيقات بما في ذلك Android و Apple ، وسيتم إرسال دعوة إليك عبر البريد الإلكتروني في حالة موافقتك على التسجيل.

المدفوعات مقبولة

البطاقة / المدفوعات:
يتم قبول جميع بطاقات الخصم / الائتمان. تؤخذ بأمان عبر الإنترنت عند الانتهاء من الحجز - عبر Stripe.

الفواتير

يتم إرسالها عبر البريد الإلكتروني إليك قبل 24 ساعة من تاريخ الزيارة المتفق عليه ويتم إدارتها بواسطة Stripe. سيرسل Stripe فاتورتنا إليك ويطلب الدفع بالبطاقة عبر الإنترنت عبر منصتهم الآمنة عبر الإنترنت. Google Pay و Apple Pay من الخيارات المتاحة أيضًا.
(نحن نتحمل رسوم هذه الخدمة ، وليس أنت)

المدفوعات الأسبوعية / العادية: 

للحجز الأول - سيتم تطبيق إجراءات سداد الفاتورة (قبل 24 ساعة من تاريخ الحجز)
بالنسبة للحجوزات المنتظمة اللاحقة ، يسعدنا إصدار الفاتورة في يوم الزيارة ويمكن إعداد ذلك كدفعة متكررة إذا طُلب ذلك.

الإلغاءات:

الإلغاءات التي تتم في غضون 48 ساعة من تاريخ الزيارة ستتحمل رسم إلغاء قدره 30 جنيهًا إسترلينيًا. هذه الرسوم لموظفينا والوقت المخصص لهم ، حيث لا يمكننا دائمًا استبدال حجزك في وقت قصير. نحن نؤمن بتثمين كل من عملائنا وموظفينا. موظفونا هم ما يساعدنا على العمل لتقديم خدمات رائعة ونسعى جاهدين لضمان عدم تأثر معيشة موظفينا أثناء العمل لدينا. نأمل أن يكون هذا موضع تقدير.

التسديد نقذا:

نقبل المدفوعات النقدية ، ولكن يجب مناقشة هذا الأمر مع المكتب مباشرةً عند الحجز. ستستمر إعادة توجيه الفاتورة إليك ولكنها سترسل إليك مباشرةً ، وليس من Stripe. 

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